Contact

Contact and Support

Have a question or ran into an issue? Email us and we'll get back to you as soon as we can.

To help us respond quickly, include as much detail as possible about your file and what went wrong.

Last updated May 8, 2026

What to include in a support request

Conversion issues are much easier to diagnose when the request includes the source format, approximate file size, visible error message, and the type of Markdown problem you observed.

·Source type and extension
·Approximate file size
·Whether the issue is a failure, truncation, or formatting problem
·Whether the source contains scans, tables, slides, or images

What support can usually cover

Reasonable support topics include format support questions, file-size limits, known OCR limitations, and clarifying whether a workflow belongs on a format-specific landing page.

Support cannot validate your legal right to upload a file, guarantee a perfect document reproduction, or review private content in a public environment without an explicit private engagement.